Refund and Cancellation Policy

Effective date: 16 May 2026

This Refund and Cancellation Policy applies to Datso digital products, subscriptions, licenses, downloads, updates and support services.

1. Digital delivery

Datso products are digital goods delivered through a customer account. Once a product is made available for download or a license entitlement is activated, delivery has started.

2. Refund eligibility

Refund requests may be reviewed when a technical issue prevents use of the product and Datso cannot provide a reasonable fix or workaround after support investigation. Refunds are not guaranteed for change of mind, wrong product choice, incompatible third-party extensions, unsupported hosting, custom modifications or failure to read product requirements.

3. Non-refundable cases

Activation fees, completed digital delivery, used subscriptions, downloaded packages, renewed access, custom work and services already provided may be non-refundable to the extent permitted by law.

4. Cancellation

You may cancel future subscription renewal where recurring billing is enabled. Cancellation stops future billing but does not automatically refund previous payments or extend access beyond the paid period.

5. Expired subscriptions

When a subscription expires, previously installed versions may continue to work, but downloads, updates and support require an active subscription. Renewal pricing and discounts may be displayed in the customer account when applicable.

6. How to request a refund

Refund requests must be sent through the customer account support tickets or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Include the order reference, product name, website environment, issue description and steps already taken.

7. Payment provider timing

If a refund is approved, processing time depends on the payment provider and the customer’s bank or card issuer.